Payment, Delivery, Cancellation & Refund Policyسياسة الدفع والتسليم والإلغاء والاسترداد

1. Scope of this policy

This policy applies to payments made directly to Qaswara for custom software, websites, applications, design, integration, maintenance, support, and related digital services. It should be read with the applicable quotation or project details and our Terms & Conditions.

2. Pricing, invoices, and payment processing

• The quotation or checkout page will show the price, currency, payment schedule, and any applicable tax or third-party fee before payment.
• Projects may be billed as an initial payment plus milestones, a fixed fee, time-based work, or a recurring service, as stated in the project documents.
• A payment is complete only when confirmed by the bank or payment provider. A receipt or invoice will be issued through the agreed channel.
• Card and bank credentials are handled by the payment provider. Qaswara does not store full card details on this website.
• Unless otherwise agreed, third-party charges such as hosting, domains, licenses, platform fees, or gateway charges are separate from development fees.

3. Digital delivery policy

All standard Qaswara deliverables are digital; no physical shipping applies. Delivery may occur by server deployment, repository access, secure download, file transfer, account transfer, or another documented channel.

The expected timeline and milestones are stated in the quotation or confirmed project details. Dates depend on timely client content, access, feedback, approvals, and payments. We will notify the client of a material delay and provide a revised estimate where reasonably possible.

Access credentials and final source files may be withheld until the payments associated with that milestone are cleared, where stated in the project documents.

4. Cancelling a project or service

Before work starts

If the client cancels in writing before work begins or resources are committed, amounts paid will be refunded, less any non-recoverable third-party or payment-processing cost where deduction is lawful and was disclosed.

After work starts

If the client cancels after work begins, Qaswara will stop at a reasonable point, calculate completed work and committed non-recoverable costs, and refund any remaining unearned balance. Completed or delivered milestones and approved expenses are not refundable.

Cancellation by Qaswara

If we cancel without client breach and cannot provide the agreed work, we will refund the amount paid for the undelivered portion. If work is suspended or ended because of unlawful use, non-payment, security risk, or material client breach, fees for completed work and committed costs remain due.

5. When a refund may be available

A full or partial refund may be available for:

• A duplicate payment or an incorrect amount charged.
• An unauthorized transaction confirmed through the payment provider's verification process.
• Work cancelled before commencement, subject to the deductions described above.
• An undelivered portion of a project that Qaswara confirms it cannot complete.
• A material failure to match the written scope that we cannot correct within a reasonable opportunity.

Refunds are generally not available for accepted milestones, work correctly completed within scope, change of preference after approval, delays caused by the client or a third party, or external services already purchased for the project. This does not limit any mandatory consumer right under applicable law.

6. Defects, revisions, and review period

Please report a material error or scope mismatch during the review period in the project documents or, if no period is stated, within 7 calendar days after delivery. Include enough detail for us to reproduce the issue.

Our first remedy is to correct verified defects that fall within the agreed scope. Revisions caused by new requirements, changed preferences, unsupported environments, client changes, or third-party platform changes may be quoted separately.

7. How to request and receive a refund

1. Contact Qaswara through the official channel below and include your name, invoice or transaction reference, payment date, amount, and reason.
2. We will acknowledge the request and may ask for information needed to verify ownership and the transaction.
3. We aim to communicate a decision within 7 business days after receiving all necessary information.
4. An approved refund is returned to the original payment method wherever possible. We normally initiate it within 7 business days; the bank or provider may require additional time, commonly 5–14 business days, to display it.

We will not request a password, one-time code, or full card number to process a refund.

8. Payment disputes and contact

If you do not recognize a payment or believe an amount is incorrect, contact us promptly so we can investigate. This does not prevent you from using rights available through your bank, payment provider, or applicable law.