Terms & Conditionsالشروط والأحكام

1. Acceptance and scope

By accessing this website or submitting a project request, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, do not use the website or submit information.

Qaswara is the digital development service provider identified in the quotation or invoice issued to the client. These website terms are a general framework. A quotation, project scope, or confirmed order may contain service-specific details.

2. Enquiries, quotations, and project start

• Submitting the website form is an enquiry only. It does not confirm an order or require either party to proceed.
• A quotation is valid for the period stated in it and is based on the information available when issued.
• A project starts only after written acceptance of the scope and any required initial payment.
• Scope, deliverables, milestones, timeline, price, currency, taxes, support period, and dependencies will be stated in the project documents.
• Any request outside the agreed scope may require a written change request, revised price, and revised delivery date.

3. Client responsibilities

You agree to provide accurate requirements, lawful content, timely access, approvals, feedback, and any materials reasonably needed for the project. You confirm that you own or are authorized to use all text, media, data, trademarks, software, and credentials supplied to us.

Delays in client information, approvals, access, or payment may extend delivery dates. You are responsible for reviewing deliverables, keeping independent backups after handover, securing your user accounts, and using the delivered solution lawfully.

4. Delivery, review, and acceptance

Digital deliverables are provided through the channel stated in the project documents, such as a secure link, repository, server deployment, file transfer, or account handover. There is no physical shipping unless expressly agreed.

You must review each milestone within the review period stated in the project documents. If no period is stated, please report a material mismatch within 7 calendar days of delivery. We will use reasonable efforts to correct verified items that fall within the agreed scope. New preferences, additions, or changes are not defects and may be quoted separately.

Use in production, written approval, or failure to report a material mismatch within the agreed review period may be treated as acceptance, without limiting rights that cannot be excluded by law.

5. Intellectual property and portfolio use

Each party retains ownership of materials it owned before the project. Unless the project documents state otherwise, ownership of custom deliverables transfers only after all related invoices are paid in full.

Reusable tools, frameworks, libraries, development methods, templates, and general know-how owned or developed independently by Qaswara remain ours. Third-party and open-source components remain subject to their own licenses.

We will not publish confidential project information. We will identify the client or display non-confidential work in a portfolio only when the project details allow it or the client gives written permission.

6. Third-party services

Projects may depend on hosting, domains, app stores, messaging services, payment gateways, APIs, or other providers. Their pricing, availability, approval, data practices, and terms are controlled by them. Unless the project documents say otherwise, the client is responsible for third-party accounts and recurring fees.

We cannot guarantee approval by a bank, payment gateway, app store, platform, or regulator, but we will implement the agreed technical requirements and provide reasonable supporting information.

7. Acceptable website use

You may use this website only for lawful purposes. You must not attempt to disrupt it, bypass security, introduce harmful code, scrape it abusively, impersonate another person, infringe intellectual-property or privacy rights, or submit unlawful, deceptive, abusive, or malicious content.

The website design, brand, logo, text, and original media are owned by or licensed to Qaswara and may not be copied or republished without permission, except where the law permits.

8. Availability, warranties, and liability

We aim to keep the website accurate and available, but informational website content may change and temporary interruption may occur. Service warranties, maintenance, response times, and remedies are only those stated in the applicable project documents or required by law.

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, or consequential loss, including loss of profit or data. Any specific liability limit shown in the accepted quotation applies. Nothing in these terms excludes liability that cannot legally be excluded, including liability for fraud or wilful misconduct.

9. Suspension, termination, law, and disputes

We may suspend website access or project work for unlawful use, security risk, material breach, or overdue payment after any notice required by the project details or law. Cancellation and refunds are governed by our Payment, Delivery, Cancellation & Refund Policy and the accepted quotation.

These terms are governed by the laws of the Sultanate of Oman. The parties should first attempt to resolve a dispute in good faith through written communication. If it remains unresolved, it will be submitted to the competent courts of Oman.

10. Changes and contact

We may update these terms to reflect service or legal changes. The new version applies from the effective date shown above and does not retroactively change a quotation or order that was already accepted.